Customer service is the act of providing assistance and support to customers before, during, and after a purchase. It is an essential aspect of any business, as it can either enhance or damage a company’s reputation. A great customer service experience can lead to customer loyalty and positive word-of-mouth marketing, while a negative experience can …
Information and Communication Technology (ICT) has revolutionized the way organizations operate, enhancing their performance in numerous ways. Here are some key impacts of ICT on organizational performance: Efficient Communication: ICT has significantly improved communication within organizations, enabling efficient and real-time interactions between employees and clients. This has resulted in better coordination, collaboration, and reduced communication …
Stress can greatly impact workers’ productivity by making it difficult to concentrate, focus, and complete tasks efficiently. It can also lead to physical and emotional symptoms such as fatigue, irritability, anxiety, and depression, which can further hinder productivity. Chronic stress can lead to burnout, decreased job satisfaction, reduced productivity, and increased absenteeism, negatively impacting the …
Enhancing Worker Productivity: The Significance of Managing Stress Read More »
Motivation is a key factor that can significantly impact the performance of employees in the workplace. When employees are motivated, they tend to be more engaged, productive, and committed to their work. On the other hand, when employees lack motivation, they may become disengaged, unproductive, and may even leave the organisation. There are several ways …
